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B2B Support Specialist

Are you GAME to JUMP INTO MAGENTA and be our new B2B Support Specialist?
 

We are looking for a new player to join our team.

Job responsibilities
  • Keep the Incident lifecycle complying with Incident Management Process requirements
  • Organize and prioritize work on daily basis
  • Analyze and monitor registered incidents on daily basis
  • Enhance partner service satisfaction through tickets, mails, skype, etc. to foster customer relationships
  • Report daily the incident problems, analyze common complaints and problems, mention the reported and resolution times, the description of the matters, the solvers and the priorities of each case
  • Walk the customer through the problem-solving process
  • After each shift share reports about daily done/resolved tickets/cases
Required qualifications
  • Experience in the field is a plus, MS Office literacy
  • Spoken and written fluency in English and Russian languages
  • Ability to work 2 days from 02:00 to 10:00 (including taxi ), 2 day off
  • Strong self-organizational skills
  • Communication skills, flexibility, ability to work in a team
  • Incident Management process knowledge
  • Knowledge of Jira ticketing system, Slack, MS office, mailing system
  • Ability to work with various departments
  • Transferring the issues (providing profound information) via Slack and creating Linked issues via Jira
  • Ability to prioritize the tickets/multitasking
  • Following up with customers to ensure full resolution of issues.
  • Do you like to learn hard, work hard and play hard?
  • Is magenta your favorite color?
  • Do you imagine better things, technologies, future?

    If you answered “Yes” to at least two of these questions then we might be a great fit for you.

Required candidate level: Middle
Job Type: Full Time
Deadline: 21.12.22

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