Support Assistant (night shift)

 

UCRAFT iS hiring a support assistant to join their Night Shift Team. 

Job responsibilities

 

  • Achieve thorough knowledge of our product in a short period of time
  • Deliver customer service through live-chat
  • Provide solutions to customers with the help of supervisors from different departments
  • Provide detailed information about site building process, website features, payments and requests
  • Update and work with database information
  • Adhere to company goals and workflow processes to ensure quality customer service
Required qualifications

 

  • Excellent knowledge of Armenian, English and Russian languages
  • Basic knowledge of CMS and CRM systems
  • Experience in responding to inquiries at help desk or public relations capacity is encouraged
  • Basic level of technical troubleshooting
  • Excellent communication skills
  • Ability to work under strict deadlines and pressure
  • Ability to work as a part of a team
  • General knowledge of marketing and web-design
  • Flexibility to master new web tools

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